What do I do if I've run out of credits?
Overview
If you run out of credits for applying alt text in SmartAlt, you have two options.
Wait for your monthly refresh: Credits refresh monthly, so if you are happy to wait, you will get access to more credits when the 1st of the month arrives.
Contact support for more credits sooner: If you do not want to wait until next month, contact support and the team can manually add more credits for you.
Alt text generation will pause once your available credits have been used up. You can continue again after your credits refresh on the 1st of the month or after support manually adds more credits to your plan.
You do not always need to contact support. If you are happy to wait, your credits refresh automatically each month on the 1st.
How to contact support
If you need more credits before the next monthly refresh, contact the SmartAlt support team.
Please note: Requesting more credits be added by the VS Labs team will incur an extra cost per credit. A final price will be given for any credits to be added, so you can sign off on it before the team goes ahead with adding the credits!
Go to the SmartAlt Helpdesk.
Use the Live Chat Support button in the top-right corner of the page. You can also open the support widget directly from the help page.
Inside the widget, either start a live chat or send an email. Both options are available in the same place.
Let support know that you have run out of credits for applying alt text in SmartAlt and would like more credits added manually.
If you only need to continue next month, you can simply wait for the automatic refresh on the 1st instead of contacting support.
Where this affects SmartAlt
You may notice this while using the following areas of SmartAlt:
Generate Alt Text: Used when you select images and run alt text generation manually.
Usage Reports: Used to review previous requests, images processed, and request status.
If a request cannot continue because you have used all available credits, check whether you want to wait for the next monthly refresh or contact support to add more credits sooner.
FAQ
If you run out of credits, you can either wait for your credits to refresh automatically on the 1st of the month or contact support if you need more credits before then.
Open the SmartAlt Helpdesk and click Live Chat Support in the top-right corner. You can also use the support widget on the page to contact the team by live chat or email.
No. If you are happy to wait, your credits refresh monthly and you will get access to more credits when the 1st of the month arrives. Contact support only if you need more credits sooner.
Tell the team that you have run out of credits for applying alt text in SmartAlt and need more credits added manually so you can continue before the next monthly refresh.
Related pages
Use the Generate Alt Text screen to select images and run a manual alt text request.
Review previous SmartAlt requests, images processed, and request status.